Refund & Cancellation Policy
This policy explains how refunds, cancellations, and billing disputes work for Travel Recap Pro across our platforms. Travel Recap is operated by DTLA Professional Services, LLC (dba Travel Recap).
Access until period end: When you cancel a recurring subscription, your Pro membership stays active until the end of your current billing period. We do not cut off access early. Day Pass purchases remain valid for the full 24-hour window after purchase.
1. Who manages your billing
Where you purchased Pro determines who processes payments, refunds, and cancellations:
- Apple App Store (iOS): Apple manages all charges, refunds, and subscription cancellations for purchases made through the iOS app.
- Google Play (Android): Google manages all charges, refunds, and subscription cancellations for purchases made through the Android app.
- Web app (travelrecap.app): We manage subscriptions and Day Pass purchases processed through Stripe when you checkout on our website.
Travel Recap cannot issue refunds for App Store or Google Play purchases directly. Those requests must go through Apple or Google using their standard refund processes.
2. Refund policy
Because Pro unlocks instant access to premium exports, watermark removal, and other digital features, purchases are generally non-refundable once access is granted. This applies to Day Passes ($1.99), monthly plans ($4.99/month), and annual plans ($49/year).
If you believe you were charged in error on the web app, contact us within 14 days via our support page. We will review Stripe transaction records and respond within a reasonable time. Approved web refunds are processed back to your original payment method through Stripe.
For mobile app purchases, use Apple’s or Google’s refund request tools. Outcomes are decided solely by those platforms under their policies.
3. How to cancel your subscription
Canceling stops future renewals. Your membership continues until the end of the paid period unless otherwise required by the platform.
Cancel on the Apple App Store (iOS)
- Open Settings on your iPhone or iPad.
- Tap your name at the top, then tap Subscriptions.
- Select Travel Recap.
- Tap Cancel Subscription and confirm.
To request a refund for an Apple purchase, visit reportaproblem.apple.com or use the App Store purchase history on your device.
Cancel on Google Play (Android)
- Open the Google Play Store app.
- Tap your profile icon, then Payments & subscriptions → Subscriptions.
- Select Travel Recap.
- Tap Cancel subscription and follow the prompts.
To request a refund for a Google Play purchase, visit Google Play subscriptions or Google Play’s help center for refund eligibility.
Cancel on the web (Stripe)
Subscriptions and Day Passes purchased at travelrecap.app are billed by Stripe. This is the only channel we manage directly.
- Find the receipt email from Stripe sent after checkout.
- Open the Manage subscription or billing link in that email (if included for recurring plans).
- Alternatively, go to billing.stripe.com and sign in with the same email you used at checkout.
- Cancel the active Travel Recap plan. Access remains until the current period ends.
If you cannot locate your Stripe receipt or need help canceling a web subscription, contact us at travelrecap.app/contact.html with the email used at checkout.
4. Day Pass vs. recurring plans
- Day Pass ($1.99): One-time purchase. No renewal to cancel. Expires automatically after 24 hours. Not refundable once activated except at our discretion for billing errors on web purchases.
- Monthly / Annual: Recurring until canceled on the platform where you subscribed. Canceling prevents the next charge; current-period access continues through the end date shown in Apple, Google, or Stripe.
5. Questions & disputes
For billing questions about web (Stripe) purchases, use our contact form. Include your checkout email and approximate purchase date so we can locate the transaction.
Corporate registry:
DTLA Professional Services, LLC
770 S Grand Ave, Los Angeles, CA 90017